The Edu-HelpDesk

We are now providing an all-encompassing educational HelpDesk service to support organisations delivering technical, distance and e-learning projects with the key aim to give your employees, customers or Learners a pleasant and satisfying online user experience.

The Edu-HelpDesk can provide your Learners with our round-the-clock support and our dedicated customer care representatives, without the high costs associated with providing in-house helpdesk services.

MMC Learning has over ten years experience in providing different levels of support to learners from around the world and has a clear understanding of the need to provide quick and professional support which leads to high levels of customer satisfaction and retention.

Key Features

• Dependable support available
• Single point of contact for support and assistance
• Dedicated, professional and intelligent support team
• Problem identification, routing and prioritisation
• Quick response and resolution times
• Account management and detailed reporting systems
• Build a custom tailored help desk

Costing and Service Models

The cost of this service is really dependant on the nature of the project to be supported, type of support required and number of users to be supported. There are 3 tiers of support that can be offered listed below. This service would be tailored to suit your requirements and budget.

Service Level	Description	Set-Up Fee	User Fee Range
Basic	Basic level support, responding and resolving end user access related queries	£650	Contact us for quotation
Intermediate	Resolving and coordinating between level 1 & 2 on end user, tutor and administrator technical issues	£950	Contact us for quotation
Advanced	Full account management and support, problem solving, technical and system usability issues at all levels	£1,487	Contact us for quotation

Interested in this service?

Contact us now; Imran Farooq, enquiries@mmclearning.com